Privacy Policy

Introduction

All Weather Exteriors is committed to protecting your personal information. It’s your information, it’s personal, and we respect that. We also want to maintain the trust and confidence of our customers as well as users of our website. Our Privacy Policy gives you detailed information on when and why we collect your personal information, how we use it and how we keep it secure. Registering for All Weather Exteriors’s updates and offers has many benefits. You can register with us at any time by emailing us or via our website.

How We Collect Your Personal Information

Generally, we collect your information when you decide to interact with us. This could include over the phone or in person or it could be where you sign up to receive emails from us. Once we have completed installations for you, we would collect an email, phone and address for our records and to keep you informed of new offers.

The Types of Information We Collect

We only collect the information that’s necessary to carry out our business, provide the particular service you’ve requested and to keep you informed. There are occasions when you can choose not to give us certain information, but this for example, may limit the level of personalisation we offer e.g. you may not get to hear about a certain offer.

The type of information we collect depends on where and when it is gathered:

Information we obtain directly from you:

When you enquire or complete an order or other items from us online, by post or phone we need to collect information from you in order to provide the service you are requesting. We may collect:

 _Prefix and name

 _Email address

 _Contact phone number(s)

 _Delivery address(s)

 _Billing address

Social Media

 _Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, you may give us permission to access information from those accounts or services.

 

Why We Collect Your Personal Information and How We Use It

The information we hold on you will be used in a number of ways. Here the main one is to inform you updates and offers.

Specifically, we use your information we collect in the following ways:

To carry out our business and to provide a service or carry out a contract with you:

  • To fulfil website enquiry form requests.
  • Process payments. Please note that All Weather Exteriors does not store any Credit Card or other payment information.
  • Provide the best possible customer services and to help us with internal administration.
  • Contact you with important information relating to your order or installation, such as confirming your order, reminding you of an upcoming installation or letting you know about cast changes or any other issues that may affect your visit.

Where we have your consent:

  •  Send you updates via email about what’s on, offers and
  • Email or post information to you about a specific topic you’ve requested to hear more about

Where we have justifiable reason (including legal obligation and legitimate interest):

  •  Learn about your interests and preferences so that we can contact you with information that is relevant to you.
  • Help us target our marketing communications and adverts so that they’re more relevant to you.
  • Measure and understand how our customers respond to a variety of marketing activity so we can ensure our activity is well targeted, relevant and effective.
  • Analyse and continually improve the services we offer including our website and our other products.
  • To keep our database accurate and relevant.

How We Handle Your Information and Other Organizations

All Weather Exteriors will never share, sell, rent or trade your personal information to any third parties for marketing purposes without your prior consent.

All Weather Exteriors is not responsible for the privacy notices and practices of other websites even if accessed using links from www.awewindows.com and recommends that you check the policy of each website you visit and contact its owner or Data Protection Manager if you have any concerns or questions. Despite all our precautions, no data transmission over the internet is 100% secure. So, we cannot guarantee the security of any information which you disclose to us and so wish to draw your attention to the fact that you do so at your own risk.

How We Protect Your Data

All Weather Exteriors is committed to protecting the personal information you entrust to us. We adopt robust and appropriate technologies and policies, so the information we have about you is protected from unauthorised access and improper use.

As part of the services offered to you through All Weather Exteriors’s website, the personal information you provide may be transferred to countries outside the European Economic Area (EEA). By way of example, this may happen if any of the computer servers used to host the website are located in a country outside of the EEA. If All Weather Exteriors transfers your personal information outside of the EEA in this way, we will take steps to ensure that your privacy rights continue to be protected as outlined in this privacy notice.

We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, we will typically keep your data for up to ten years from the date of your last purchase.

If you ask us to stop sending direct marketing communications to you, we will keep the minimum amount of information (e.g. name, address or email address) to ensure we adhere with such requests. Contact culversfarm@aol.com.

Your Choices

We want you to feel in control of the data that we hold. Every email we send to you will include details on how to unsubscribe from future communications. You can request full details of personal information we hold about you under the Data Protection Act 1998, or after 25 May 2018, The General Data Protection Regulation, by contacting the Marketing Manager. Please send a description of the information you would like to see, together with proof of your identity to culversfarm@aol.com.

At any time you have the right to ask All Weather Exteriors to amend or stop how it uses your personal information including for marketing purposes. You can do this by contacting us by phoning or emailing using our contact details below.

You have the right to get information held about you by us corrected. If you have any concern about the accuracy of your personal data, please let us know - culversfarm@aol.com.

If you would like us to remove the personal information we hold about you, please contact us culversfarm@aol.com.

You have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office – www.ico.org.uk

By email: culversfarm@aol.com. By phone: +44 (0)20 7183 7323

Updates or Changes to the Privacy Policy and Further Information

This notice was updated on 25 April 2018. It may be updated to take into account changes at All Weather Exteriors or for example to reflect changes to regulation or legislation.

Updates to this policy will be posted on this page – please check back from time to time. We may also inform you of any changes where we hold an appropriate email address for you.

When your data is provided to us by another person (for example a recommendation) or a publicly accessible sources (such as Google) we will tell you where we obtained the information within a month of getting it.

Further information on data protection regulations and laws can be found here:

Data Protection: https://ico.org.uk/for-the-public

Policy updated 25 April 2018